Questions about your FitCONNECT account?
Find here the essential steps to create your account and the official procedure to request deletion of your account and associated data (required link for Google Play).
Create and activate your account
Account creation usually takes less than 2 minutes.
Download the app
- Install FitCONNECT from Google Play or the App Store
- Open the app and choose your profile: Member or Partner
Sign up & verify
- Sign up with your email or phone
- Create a secure password (8+ characters)
- Confirm via the email verification link
Complete your profile
- Add your information (name, location, sport preferences)
- Enable notifications for bookings & reminders (optional)
Ready to start!
Once activated, access all FitCONNECT features based on your profile.
Account & data deletion
This section explains how to request deletion of your FitCONNECT account and all your data. The link is displayed on our Google Play listing.
Option A: from the app
- Open FitCONNECT
- Go to Profile → Settings
- Select Delete my account
- Confirm your deletion request
Option B: without app access
Contact our support by email:
Send deletion requestProvide your registered email or phone number for verification.
- Your user account (credentials and profile data)
- Preferences and account settings
- Associated items (history, bookings, favorites, etc.)
- Technical identifiers (session tokens, internal links)
Some data may be retained for legal, security and fraud reasons.
- Billing data: retention up to 10 years (legal obligations)
- Security logs: retention up to 12 months (fraud prevention)
- Technical backups: gradual deletion within 30 days maximum
Processing time
Deletion of data not subject to legal retention is generally completed within 30 days. You will receive a confirmation by email.
If you no longer have access to the app or need personalized assistance:
Response time: 24-48 hours. Please check your spam/junk folder.