Privacy Policy

Last updated: 01/01/2026

This Privacy Policy explains how FitCONNECT ("we", "our", "the App") collects, uses, shares and protects your information when you use our service (website and mobile app), dedicated to sports, wellness and leisure, including booking, community, offers and recommendations features.

1) Data controller

FitCONNECT is the controller of personal data collected as part of service usage. For any question regarding your data, contact us through the Contact section below.

2) Data we collect

2.1 Data provided by the user

Identity: first and last name (as provided).
Contact details: email address, phone number.
Account: login credentials (e.g. email, server-side encrypted/hashed password).
Content: messages sent through forms, reviews, comments, posts (if applicable).

2.2 Usage-generated data

Bookings: slots, confirmations, cancellations, history (based on your actions).
Offers & benefits: QR scans/validation, offer usage, related statistics.
Preferences: favorite activities, interests, notification settings.

2.3 Technical data

Device: device type, system, technical identifiers, language, time zone.
Logs: IP address, events, errors, diagnostics, performance data.

2.4 Location (if enabled)

If you allow location access, we may use it to improve local discovery (nearby activities, partners, etc.). You can disable this permission at any time in your device settings.

3) Purposes and legal basis of use

Provide the service: account creation, access, features, support.
Booking management: scheduling, confirmations, reminders.
Offers & anti-fraud: QR validation, abuse prevention, control and security.
Improvement: performance analysis, bug fixes, experience optimization.
Communication: essential information (service, security), responses to your requests.

4) Data sharing

We do not sell your personal data. We only share certain information in the following cases:

Partners: to execute a booking, validate an offer/QR, or provide the requested service.
Service providers: hosting, maintenance, analytics, email/SMS (as needed), under confidentiality obligations.
Legal obligations: if required by law, court decision, or official request.
Protection: in case of suspected fraud, security breach, or terms violation.

5) Cookies and similar technologies (website)

The website may use cookies required for operation and, depending on your configuration, audience measurement cookies. You can manage cookies through your browser. Some features may be limited if disabled.

6) Data retention

We retain your data only as long as necessary for the purposes described above, then delete or anonymize it, unless legal obligations require otherwise (e.g. accounting or security retention).

7) Security

We implement reasonable technical and organizational measures to protect your data (access controls, encryption in transit where available, logging, backups, etc.). No system is infallible, so absolute security cannot be guaranteed.

8) Your rights

Depending on applicable regulations, you may have rights such as:

Access: obtain a copy of your data.
Rectification: correct inaccurate data.
Deletion: request erasure (subject to legal conditions and obligations).
Objection / restriction: limit certain processing.
Portability: retrieve certain data in a usable format.

To exercise your rights, contact us using the details below. We may ask for proof of identity to protect your account.

9) Minors

FitCONNECT is not intended for children without parental authorization where required by law. If you believe a minor provided data without appropriate consent, contact us for deletion.

10) International transfers

Depending on providers used (hosting, email delivery, technical tools), some data may be processed outside your country. In that case, we implement appropriate safeguards when required.

11) Changes to this policy

We may update this Privacy Policy. The "Last updated" date at the top indicates the most recent version. In case of major changes, we may notify you via the app or website.

12) Contact

For any question or request regarding this policy:

Email: info@fitconnect-tn.com
Phone: +49 176 8709 4580

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